Terms and Conditions

Thank you for choosing Spark Hypnotherapy. I specifically use a type of Hypnotherapy and Psychotherapy called Solution Focused Hypnotherapy. This differs from other types of treatment as it focuses on your preferred future. We often all know what we don’t want, but rarely do we consider what we do want. My role is to guide you in identifying small, achievable changes you want to make that will help you achieve your preferred future. Alternatively, I may help you cope so much better with something that you cannot change or have no control over. For example, improving your coping abilities with the anxiety, fear, stress and worries that might come with a serious illness, or a difficult relationship.

I also support people who have specific phobia’s and those who wish to stop smoking. With this treatment I may sometimes use elements of Cognitive Behavioural Therapy (CBT) and Neuro-Linguistic Programming (NLP).

How do I know you are qualified to do the job?

My business is a member of, and therefore regulated by: AfSFH and the NCH.

I must adhere to their strict code of conduct and ethics, including having a recognised qualification, the right insurance, regular Continual Profession Development (CPD) training, and having regular supervisions with a regulated and qualified supervisor.

What is the General Data Protection Regulations, 2018 (GDPR) and how does it affect me?

The GDPR replaces the 1998 Data Protection Act to ensure your personal and sensitive, confidential data is kept private and held securely, being processed in the way that you have agreed to. It is there to protect your rights as a consumer of a service or product that might involve your identifiable data, e.g. your name and address or whether you have a specific condition. It also covers any session records, text messages or emails we exchange.

How long will you hold my information for?

I am a member of the AfSFH, an organisation that stipulates I must hold your data for 8 years after your final session. Unless you are a child, in which case I must hold your data until your 25th birthday, unless you are 17 when treatment ends and then I must keep it until your 26th birthday. Therefore, all records will be deleted in the January after the above retention scales. This is in line with NHS guidelines for holding data.

What if I don’t want my records to be held for that long?

Under the GDPR you can make a request in writing to me, for all your records to be deleted. In this case all your paper records would be shredded with a cross shredding machine and any electronic data such as emails or text messages would be permanently deleted from the devices they are stored on. I would have to save the request for deletion you made but would not save any other data.

Why do you need to record this information?

I collect information about; why you are using the service, a small amount of medical information and a small amount of information about your important others, alongside brief session notes. This information enables me to provide a high quality service to you, ensuring I am equipped with the knowledge of our previous discussions prior to each session.

What lengths are made to ensure my information is held securely?

Hardcopy documents – Are all stored in a locked cabinet in a locked room.
Text messages – My phone is secured with a pin code.
Emails – My email account requires a user name and password.
Email attachments – Any attachments sent by email to you containing your personal information would be password protected and the password would be sent to you via text message.
Electronic documents – Any electronic documents e.g. A letter to your GP, or an invoice, are password protected and stored on a password protected computer if they contain personal or sensitive information.

Is what we discuss kept confidential?

Everything we talk about during our sessions are strictly confidential between you and me. To ensure I am doing my job effectively and that I have the right support, I may discuss elements of our sessions with my supervisor. My supervisor also adheres to GDPR.

What if I see you outside of the session?

You are welcome to share with other people about the therapy you are receiving, but I am obliged by GDPR law to ensure your confidentiality is protected. I would request that in order to ensure the success of your treatment, that you refrain from discussing your treatment with me outside of your sessions.

What about other Health and Social Care Professionals?

As I adhere to the GDPR, any contact relating to you, with other health care professionals would only be made with your signed consent. E.g. If I were to write to your GP to notify them of your treatment with me, and then notify them of the treatment ending, I would only do this if you were to sign the specific consent for this at the end of this document.

Exceptions:

In order to safeguard you and the people around you, if you were to disclose that you were going to carry out harm to yourself or someone else, then under my “Duty of Care” I am obliged by law to inform the relevant authorities.
If I was issued with a police warrant or court order for your information, by law I would also have to provide them with your information.

How long will each session be and how often?

Sessions are usually 50 minutes.

Sessions will usually begin weekly at first, and then over time we will – in agreement – spread them out over longer periods.

Smoking Cessation is a one-off session that lasts approximately two hours, and specific phobia’s usually take around four, weekly sessions.

Payment is in advance at the time of booking. You can pay by card (via a payment link) or Paypal on my website.

Advanced block booked sessions are non-refundable.

What if I’m running late?

Please do your best to let me know if you are running late. There are some slots I have available that mean I am able to continue with your full session, but often I will have another client waiting and therefore it may mean our session has to be a little shorter.

What if I need to rearrange my session?

Please provide at least 48 hours’ notice to rearrange your session.

If I need to rearrange a session I will let you know at my earliest opportunity and would hope you might approach our sessions with the same ethos. In extreme circumstances, I may choose to waiver the cancellation fee e.g. severe disruptive weather conditions.

The late cancellation fee will be waived if it is COVID related.

Therapeutic Alliance

If I am subjected to abuse by you, or by someone else acting in your interests, I may end our therapy with no notice. Our therapeutic alliance is based on mutual respect; please respect my right to a family life and be respectful of my time outside our therapy sessions.

Your commitment to these sessions is essential and if you regularly fail to attend sessions or regularly cancel and rearrange sessions, I will have a discussion with you about whether this is something you are committed to.

Additional Covid 19 information and guidance:

You acknowledge that in spending more than 15 minutes with me, in a face-to-face session, you are deemed as a ‘contact’ in respect of the NHS Wales Test, Trace and Protect system and agree to be contacted as such.

Your contact details may be shared with the NHS Wales Test, Trace and Protect system in the interests of your own safety, that of your household and in the interests of wider public health, if I (the therapist) or someone I have come into close contact with has tested positive for COVID-19. Your contact details will remain confidential, and your reason for coming to see me would not be disclosed.

If you are in a ‘moderate’ risk group, you acknowledge that this means face-to-face therapy may cause an increased risk to you if you were to become infected with COVID-19.

If you travel for a face-to-face appointment and use public transport or have a lift with anyone from outside your household, you acknowledge that this may increase your potential risk of transmission of COVID-19.

I operate my clinic in adherence to the latest government guidelines and have hand sanitising and social distancing rules in place. I ask that all clients wear a face mask inside the building . I will be wearing a face mask/visor at all times and adhere to the latest social distancing guidelines.

Please Read This Document Carefully

The frequently asked questions and related answers in this document establish the terms and conditions for treatment at Spark Hypnotherapy.

Please ensure that these terms and conditions are fully accepted by you prior to attending subsequent appointments. If you feel you would require a change to your terms and conditions, please speak with me prior to our second session.